Payments

All payments must be made at the time of purchase, this applies to wholesalers and direct to public. Goods will be mailed after the payment has cleared into the account Kids Soul Tribe

Shipping and Returns:

  • We do not accept change of mind purchases. No returns/exchanges/refunds on sale and or reduced items.

Warning:

  • These products are designed to be used by children above 3
  • Crystals are a choking hazard and children should be supervised while using them.
  • Crystals are not to be handled by children 3 and under

Damaged or Faulty Items:

  • If you have received an item which you believe is faulty we require you to email photos to bridie@kidsoultribe.com.au so we can arrange a replacement.
  • Any order that is damaged in transit via Australia Post must be lodged by you at the local post office. If an item has been damaged in transit it will not be replaced or refunded until a claim has been lodged and approved by Australia Post.
  • Any postage or return postage paid by you will not be refunded unless the product is deemed faulty. Only standard post will be covered by use on return of faulty items.
  • Any return postage is to be sent to –

Kids Soul Tribe
6 Service st

Essendon North

Vic. 3041

Liability Disclaimer

Kids Soul Tribe assumes no liability for property damage or personal injury resulting from the use of any product sold.

Customers should be advised that crystals and stones are not recommended for small children under 4 and they should only be used by children under adult supervision. Crystals and stones can have sharp edges. Small crystals and stones should never be left near toddlers and babies.

Products, Returns & Replacements

We do not refund or accept returns for change of mind, we only refund or accept returns if any product is faulty. For any breakages or damage during shipping, please notify us within 3 days of receipt of shipment.

Please call us or email us before returning any items.
Important Note: your shipping costs will not be refunded for any reason.
You will be responsible for the cost of shipping to return item(s).

Changes to products, services and prices

Prices of all products are subject to change without notice.
We reserve the right to modify or discontinue the product or service at any time without notice.
We are not be liable to you or to any third-party for any modification, price change or discontinuation of the products or service.

Shipping Information:

  • We offer a flat rate for shipping of just $5.50 or spend $69 or more for FREE shipping – no code needed. (Rates are for Australia only)
  • Our flat rate postage includes tracked parcel post with Australia Post which takes up to 6 business days for delivery once it is shipped.
  • If you’re in a hurry, you can also email me at bridie@kidssoultribe.com.au to Express Ship via Australia Post overnight (two days for rural or remote areas, as determined by Australia Post). Corona Impact: Australia Post is experiencing delays due to Covid, so express shipping time frames cannot be guaranteed.
  • Please note standard production and order processing times still apply to express orders, however we do our best to ship them as soon as possible.

We are a small solo business and appreciate your patience. All of our products are handmade by me, please allow time for the production and processing of your order.